Terms & Conditions

All flower arrangements are subject to seasonal availability and variation. We will always do our best to replicate images shown in style, colour and composition. Any changes or replacements will be of equal value. All Fowlers flower deliveries are finished with handwritten cream kraft card, bespoke wrap and quality ribbon.

 

Public Holidays

We are closed on all Public Holidays - If you place an order for a public holiday, we will contact you and offer a refund or delivery of your order the next business day. 

 

GST (Goods & Services Tax)

All prices quoted include GST for orders placed within Australia.

 

Delivery

To guarantee same day delivery, your order must be placed by 1pm AEST.  Delivery charges are determined according to suburb and delivery costs will be added to your order before processing. If there is no one home to receive the flowers, they will be left in a safe, weather protected spot at the delivery address specified. If there is not a safe spot to leave the ordered product, they will be returned to our store and a further courier fee may be charged. We will contact the sender and or recipient to organise.

 

Goods Return Policy

If you find something to be faulty with your delivery we will happily replace your order or refund your money subject to the following:
Please email us at info@fowlersflowers.com advising us of your concerns in relation to your order within 48 hours of receiving the flowers. Fresh flower arrangements will not be refunded where there has been a change of mind.
Flowers need to be returned back to Fowlers Flowers within 48 hours of us accepting the return of the goods. Once we have received the product and are satisfied with your concerns we will either replace the flowers or issue a refund for the purchase price of the item and the original delivery fee that was charged within 7 days of receiving the returned product.